Starting the conversation

Do not worry if you are unsure about what to say – it doesn't need to be scripted. Remember being supportive and listening can really help to make a difference.

Plan what you are going to say but be prepared to be flexible. It can help to steer them towards support services as this step can seem overwhelming for someone who is having difficulties.

To understand what services are available to them call us on 1800 377 700 to discuss confidentially what our service is able to provide for your friend, colleague or family member.

Think about the most appropriate time and place. Find somewhere private where the person will feel comfortable.

Choose a time when you are both calm, and when you feel the person is most likely to be receptive and able to participate in the discussion.

You might open with, "I’d like to talk something over with you that’s been worrying me. Is this a good time or shall we talk later?"

Talk about the changes in them that you have observed. It is important not to be judgemental, angry or accusing. There's no right way of expressing things – the main thing is to be thoughtful and genuine. An example might be, "I know you’ve been having trouble sleeping and concentrating lately, can we talk about that?"

Stay calm

Do your best to speak in a calm, quiet voice. Be aware of your own body language, and try to maintain eye contact and sit in a relaxed position.

Be a good listener

Do not underestimate the power of listening. Giving the person space to talk and letting them know that they have been heard is a valuable and supportive contribution. Remember that this is their story, so don’t try to guess how it plays out. Instead, listen and ask questions.

You don’t need to have all the answers – it’s about the conversation and the support you offer by listening and talking. By showing support and offering to talk, you can make a difference. The person might take action at a later stage or continue the conversation with others.

Have patience

Be patient – it may take a while for the person to process what you are saying and respond to your concerns. Giving the person time to reflect on the discussion is beneficial. Returning to the discussion at a later time may be helpful.

If you think a dental practitioner or student you know is struggling with something you might like to try and get them some support. Read some of our other articles about:

• Signs that someone needs support
• Looking after yourself

Our service provides free and confidential support to dental practitioners and students Australia-wide. If you would like to speak to someone call us 24/7 on 1800 377 700 or you can request support via email.

If you would like to know a bit more about the service before getting in contact – take a look through accessing support.